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Questionnaire review of 2006

All General Anaesthetic patients are given a patient questionnaire form which identifies their journey from consultation to discharge. They are encouraged to fill this form before they leave to indicate the quality of services provided. When the forms are audited, monthly comments are reviewed and welcomed and changes are made to maintain standards.

Patient comments were very positive for the hospital and all areas e.g., consultants, theatre, ward and reception.

Admission to hospital

This area has greatly improved from 2005 as the new computer systems are up and running and staff are more proficient. This shows in the results as we consistently achieved over 95%.

The hospital and ward

This area stays consistently the same with achieving a high percentage of 100% with cleanliness and over 95% with quality of food.

Consultants

In the first quarter of the year the scores did fluctuate from in the 80's to the 90's with the most change with (if you needed to speak to a consultant did you have the opportunity to). The results improved with the arrival of our RMO Dr Dass. The patients always scored high over 95% that they had confidence in the doctors.

Nurses

This area again has consistently stayed the same achieving over 95% monthly. The one question which has been improved upon is that all nurses knew enough regarding condition or treatment. Pre op forms have been simplified and post op instructions have been updated and modified.

Your care and treatment

Patients agreed they were given enough information regarding their treatment and always had enough privacy at consult and whilst being treated.

Pain

This section has been modified due to confusion with the first question.

During your stay in hospital how much of the time were you in pain, all or most of the time was sometimes ticked but this gives misleading results. This question was dropped in September and now the results are more fluent. The patients feel that we all do enough to control the pain scoring 100%. We introduced the use of IV paracetamol in 2006 which has greatly reduced post operative pain which is shown in the results.

Operations & procedures consultants

This area regularly achieved 100% but one question scored lower on a regular basis of how the patient would feel post operatively.

Leaving the hospital

The improvement with staff giving patients side effects from their medication is evident with regularly achieving 100% in the last six months. The rest of this section was consistently high over 95%.

Overall

The overall results were very positive and showed improvement throughout the year in low scoring areas. There has been a very poor return since July however the comments and results are all very complimentary.

Download the in-patient questionnaire for your review.

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